Returns information

Returns

We hope that you are happy with your products, but understand that sometimes items need to be returned.

If you decide to return an item, it will need to be in a sellable condition, with all the original tags, labels and packaging. You will also need a proof of purchase within 30 days of receiving the items.

Refunds

Refunds online can only be made to the card used in the original transaction.

If you wish to return an item, please email retailreturns@sbs.ox.ac.uk with your order number and details. We will respond as soon as possible.

Our returns address is:

Retail Returns

Egrove Park

Kennington Road

Oxford

OX1 5NY

United Kingdom

Delivery charges are not refundable, unless the entire order is faulty. We recommend that you use a recorded delivery service to return any goods to us as we will not be able to refund any goods that have been lost or damaged in transit. 

Items bought online cannot be exchange or returned in store.